Total Quality Management Research Paper

Total Quality management can be divided into four categories: The article is Written By “ Prachi Juneja” and Reviewed By Management Study Guide Content Team. The use of this material is free for learning and education purpose.

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You need to give something extra to your customers to expect loyalty in return.

Quality can be measured in terms of durability, reliability, usage and so on.

Total Quality management is defined as a continuous effort by the management as well as employees of a particular organization to ensure long term customer loyalty and customer satisfaction.

Remember, one happy and satisfied customer brings ten new customers along with him whereas one disappointed individual will spread bad word of mouth and spoil several of your existing as well as potential customers.

More on Emerald's approach is available in our Publication Ethics guidelines.

Does this Quality Management assignment look familiar?

Brief Overview of the History of Quality Management: The growing complexities of today’s organizations require a definitive management approach to ensure complete efficiency and productivity.

Among the many quality management theories practiced, Total Quality Management has surfaced as one of the most respected.

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    Total Quality Management - Aspects of Implementation and Performance Investigations with a Focus on Small Organisations Jonas Hansson Luleå University of Technology Department of Business Administration and Social Science Division of Quality & Environmental Management Spring 2003. I Acknowledgements The present thesis has been carried out at the Division of Quality & Environmental…

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