For wholesalers, distribution can consist of agreements with transportation providers, for example, while retailers may distribute goods to storefronts using an internal distribution network.
For service providers, detail where and how you will perform services.
Services can be performed in dedicated outlets such as nail salons, for example, or they can be performed on customers' premises, as is the case for electrical contractors.
After-sale service is an operational reality for both sellers of goods and service providers.
For example, detail the raw materials needed to create your products if you are a manufacturer, or list the consumable materials needed to provide services if you are in the service sector.
Detail your relationships and agreements with suppliers, as well as any incoming supply-chain efficiencies that give you a strategic advantage.
Detail your direct costs and gross profitability in your operating plan, even though other sections of your business plan cover financial considerations in greater depth.
After covering your cost of goods sold, expand on your pricing model and its significance in your marketing efforts.
Detail the labor, systems and processes in place to provide such service to existing customers.
This could be through dedicated service staff, a third-party call center or even a website dedicated to customer support.