Management Problem Solving Strategies

Management Problem Solving Strategies-46
Everyone is an expert in the problems that occur in his or her own area and should address these problems. All problems should not be addressed with the same approach.

Everyone is an expert in the problems that occur in his or her own area and should address these problems. All problems should not be addressed with the same approach.

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Five SPC tools are helpful in defining the problem: brainstorming the problem's characteristics, creating an affinity diagram, using a Pareto chart, creating an initial Process Flow Diagram of the present process, and Control Chart data.

The process flow diagram (PFD) will help the team identify "start to finish" how the present process normally works.

All too often, people jump from a problem to a solution.

And it is often a solution that is short-lived or creates numerous other problems within the organization.

Step 1 is a critical step; it determines the overall focus of the project.

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In this step, the team defines the problem as concretely and specifically as possible.Often the PFD can dramatically help define the problem.After the problem is well defined, Step 2 helps the team measure the extent of the problem.The first step in the model is to define the problem; it does not matter if it is late shipments, stock outs, computer downtime, typos, lost messages, or an agreed upon "red bead" that everyone keeps running into.Before you can solve the problem, you must truly understand what it is.Problem solving should occur at all levels of the organization.At every level, from top to bottom, problems occur.The problem-solving model, introduced below, incorporates an effective set of skills into a step-by-step process.The model combines the use of statistical tools, such as control charts and process flow diagrams, with group problem-solving skills, such as brainstorming and consensus decision-making.In addition, people are more committed to figuring out and implementing a solution to a problem if they are involved in the problem solving. Problems are opportunities to make things better and should be viewed as such.Be hard on the problem and soft on the people involved.

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