Essay On Why Customer Service Is Important

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Word of mouth is a powerful method of marketing and a happy customer will most likely refer their friends and relatives to a company that they have had a good experience with.There is always a trained first aider on every shift.Breakages: - If a customer accidentally drops a product and it breaks anywhere in the store, including the car park, they will replace it free of charge.For this assignment I have chose to do my assignment about Sainsbury this company is well known for selling foods, groceries, magazines etc and they provide a customer service for their customers.Sainsbury offers its customers a reward card to make them remain loyal.No matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful.It's important to provide good customer service to all customers including new, existing, and potential customers. Introduction Importance of good Customer service Customer service is the provision of care to customers from pre-service to after sales service.It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet.Polite service Colleagues at their in-store customer service desk are the first port of call for a wide range of services: * Glass loans; * Flower wrapping; * Customer special orders, lost property; * Sainsbury vouchers; * Refunds; * Complaints; * Signing in of visitors.The First Aid box is kept at this desk and colleagues know who the trained first aiders are in that store.


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