Effective Communication Case Study Analysis

Effective Communication Case Study Analysis-61
Although morality does not work out in all the circumstances but a leader has to keep in mind the moral values so as to become an ideal leader (Acker, 2012). In the above case, I resolved a conflict applying an alternative method of conflict resolution keeping in mind the moral values and I ultimately succeeded in effective management of workplace conflict. Good professional communication requires careful planning and hence requires comprehensive plan of action.

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I, being the ideal team leader, could not be promoted and therefore only these two people were there who can be considered appropriate for this particular designation of operational head.

Herry and James have been very close friends and professional work colleagues since many years but this turning point of their life changed the feelings and bonding they were sharing with each other.

After these seven years of strong companionship, there comes a day when existing operational head of the agency was transferred to another branch creating vacancy for manager operations in this particular branch.

After a deep discussion in an official meeting about the same, it was decided that James would be promoted to this particular profile which gave rise to an unwanted dispute among the two close friends, Herry and James.

After this individual and joint communication sessions, both Herry and James started respecting each other’s opinions as Herry realized that James was also opposed to the policy of senior management but was under managerial pressure to implement it regardless of any positive or negative outcomes (Fielding, 2005).

From this particular experience of dealing with organizational conflict or where I had to choose between legality and morality, I have learnt so many good things about the role and significance of effective communication at each and every phase of organizational activity.

It was clear in Herry’s mind that this policy would fail due to the consistent increase in workload of team member and therefore she felt that James could have expressed firmer opposition to this policy which might have been set by the senior management.

This particular thought in Herry’s mind has ignited the spark of anger ultimately giving rising to a silent workplace conflict that is quite difficult to resolve through legal actions.

More than half of the employees still treat her in the same manner as they did before this promotion which is quite difficult while challenging the quality of work and rest of the employees maintain particular distance from her.

This creates an impression that they degrade the performance of James by spreading negative things in about her in secret and Herry highly favors them which is quite unbearable for her.

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