Customer Service Case Studies Hospitality

Customer Service Case Studies Hospitality-18
In the age of internet, information transparency and access, it is easy for consumers to compare products and prices of any company from the comfort of their couch. Moreover, new technologies and new entrants have lowered the switching barriers, making it easier for consumers to change to a new service provider.With this background and challenges, a company active in the medical industry approached us.

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He also gained experience in operational restructuring at a luxury boutique property re-opened after extensive renovations.

His experiences have seen him work in Switzerland, South Africa, India, China, Saudi Arabia and Japan.

A graduate of the Ecole Hoteliére Lausanne, Abhishek speaks English, German, Marathi and Hindi and can understand French.

So, do you know what reports you will need to determine lost revenue after a disaster?

These are the companies that provide our “must haves” in life, without which we cannot do, such as medical services, electricity, water, insurances etc.

We do not look forward to our purchase experience when buying their products, we are not particularly thrilled when we have to contact their customer service reps to resolves our issues.The School is ranked n°1 by QS World University Rankings by subject and CEOWorld Magazine, and its gastronomic restaurant is the world’s only educational establishment to hold a Michelin Star.EHL Swiss School of Tourism and Hospitality (Chur-Passugg) has been one of the leading hospitality management schools for hotel specialists for 50 years.The school delivers Swiss-accredited professional training and higher education in its newly renovated 19th century spa-hotel in Chur-Passugg, Graubünden, to Swiss and international students from 20 countries.EHL Advisory Services is the largest Swiss hospitality advisory company with expertise in the development of educational models and quality assurance for learning centers, as well as strategic and operational advisory for businesses, namely providing benchmark service culture implementation to companies within the hospitality sector and beyond.Headquartered in Lausanne, Switzerland, the Group includes: EHL Ecole hôtelière de Lausanne Lausanne is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893 with over 25,000 alumni worldwide and over 120 nationalities.EHL is the world’s first hospitality management school that provides university-level programs at its campuses in Lausanne and Chur-Passugg, as well as online learning solutions.Hotel properties, chains, and travel channels trust our technology to drive more bookings and to take control of their image—literally.Largely, players in the medical, utilities, insurance etc.Prior to joining EHL advisory, Abhishek worked in a Business controller role for a private hotel company with three hotel & restaurant assets.He was responsible for the company financials and assisted the general manager in the business turnaround and eventual disposal of some assets.


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