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The sales force is skilled at matching up company solutions with customer needs to create product demand.The human resources aspect of an organization is important to maintaining current operations as well as planning for future expansion.
Sales is the group that maintains direct contact with the customer base.
The sales group reaches out to prospects to help expand the customer base while also maintaining relationships with existing clients to secure repeat sales.
The customer service department is who the customer calls when they have a shipping, product or billing issue.
The lesson sequence is designed to take a group through the creation of a business plan for use is a semester or year-long business simulation or project.
As with any planning exercise, your group will get out of it what it puts into it.
Careful consideration is needed to balance the efforts expended developing the plan, with the available resources and time to execute the plan.· Determine which software and tools will be used for creating the plan.· Determine the grading plan for the simulation and activities within the project.Prior to beginning the project, you will need to: · Select a CEO and / or project manager for the project team; or act as the CEO yourself.It is a good idea to have one person as the plan's project manager and author, either the CEO or one person as CEO staff, if resources are available.The budget from the previous year is compared to that year's actual results to create a guideline for creating the next year's spending plan.Accounting is the process of managing the flow of money in and out of the company.· Determine which sample plan you will use (a business plan for a start-up Coffee Shop / Bakery is attached).You and the CEO will need to become familiar with it, and the market for the selected business in your community, to support the guided practice section of the lesson.The customer service group does not proactively seek to expand the company's revenue base by providing solutions to customers.Proactive customer interaction is reserved for the sales group. His publishing credits include a weekly column in the "Lockport Union Sun and Journal" along with the "Spectrum," the "Niagara Falls Gazette," "Tonawanda News," "Watertown Daily News" and the "Buffalo News." Root has a Bachelor of Arts in English from the State University of New York, Buffalo.